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Order № 153444972
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Your engagement with the Luen platform signifies your acceptance of the stipulations detailed within this comprehensive user agreement. This document's provisions became active on 15/04/2026.
Safeguarding your personal data is a paramount concern for us. We are dedicated to upholding the privacy of your information, adhering strictly to the data protection legislation prevalent in the United Kingdom. For comprehensive details regarding our data handling practices, kindly consult our dedicated privacy statement.
Every transaction processed via our e-commerce platform is governed by the specific terms and conditions presented herein. We strongly advise a thorough review of these stipulations prior to finalizing any acquisition.
We facilitate payments through widely recognized credit and debit card networks. Our delivery services are expertly managed by reputable postal and courier providers, including but not limited to Royal Mail and DPD. A standard delivery charge of £3.99 applies to all shipments within the United Kingdom. Customers can generally anticipate receiving their orders within 3 to 5 working days.
Should your purchase not meet your expectations, you are entitled to return the merchandise within fourteen (14) days following its reception. The item must be presented in its pristine, original state. Reimbursements will be issued within a fortnight (14 days) from the moment we acknowledge receipt of the returned goods.
For any inquiries or assistance, please do not hesitate to reach out to us. You can contact our support team by dialing 15 634-642 62, sending an email to [email protected], or by postal correspondence at 22 | Ludford Close | NG10 1PS | Nottingham | United Kingdom.
Luen retains the sole discretion to modify these terms and conditions at any time. Any revisions will be duly published on this page, and we recommend frequent consultation of this section to stay informed of any updates.
